Mediating Role of Public Service Motivation in Enhancing the Effect of Spiritual Leadership on Felt Obligation and Affective Commitment

Authors

  • Hasrudy Tanjung Universitas Muhammadiyah Sumatera Utara, Medan, Indonesia
  • Nik Sarina Nik Md Salleh Universiti Teknologi MARA, Selangor, Malaysia
  • Hafid Aditya Pradesa Politeknik STIA LAN Bandung, Bandung, Indonesia

DOI:

https://doi.org/10.23887/ijssb.v7i4.49540

Keywords:

Spiritual Leadership, Public Service Motivation, Affective Commitment, Felt Obligation

Abstract

Encouraging positive feelings at work is important in a public organization. While leadership and motivation are recognized as things that can improve the positive form of individual attitudes and behavior among individuals. By integrating the concepts of leadership and motivation as determinants of employee attitudes, the purpose of this research is to analyze about how public service motivation could mediate the effect of spiritual leadership towards affective commitment and felt obligation. Quantitative method is used as a research deductive paradigm with a purposive sampling technique used to obtain 97 civil servants that take part as respondent in this study who work in two Government Agencies in the Province of North Sumatra, Indonesia. Findings indicate that five hypotheses proposed in the study were confirmed, but there was one relationship that was found to have an insignificant effect, which is the direct effect of spiritual leadership on felt obligation. Main implication of the findings reveals about the significant role of public service employee motivation in strengthening spiritual leadership in improving both affective commitment and felt obligation.

References

Abdussamad, J. (2019). Kualitas pelayanan publik di kantor dinas kependudukan dan catatan sipil Kabupaten Gorontalo. Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi Dan Pelayanan Publik, 6(2), 73–82. https://doi.org/10.37606/publik.v6i2.6. DOI: https://doi.org/10.37606/publik.v6i2.6

Agustina, I., & Harijanto, D. (2022). Determinan Perilaku Proaktif Pegawai Ditinjau Dari Persepsi Dukungan Organisasi, Keadilan Distributif Serta Keadilan Prosedural. Jurnal Manajemen Dan Profesional, 3(1), 102–120. https://doi.org/10.32815/jpro.v3i1.1109. DOI: https://doi.org/10.32815/jpro.v3i1.1109

Agustina, I., Pradesa, H. A., & Putranto, R. A. (2021). Peran Dimensi Motivasi Pelayanan Publik Dalam Meningkatkan Komitmen Afektif Pegawai. Jurnal Ekonomi, Manajemen Akuntansi Dan Perpajakan (Jemap), 4(2), 218–235. https://doi.org/10.24167/jemap.v4i2.3237. DOI: https://doi.org/10.24167/jemap.v4i2.3237

Agustina, I., Rindiani, B., Dellarosa, A., Gunawan, A. A., & Herdiana, S. (2022). How Well are Job Burnout and Engagement Related to Public Service Motivation Among Civil Servants ? Empirical Evidence in Pandemic Setting. Jurnal Ilmu Manajemen Advantage, 6(1), 36–45. https://doi.org/10.30741/adv.v6i1.828. DOI: https://doi.org/10.30741/adv.v6i1.828

Ahmed, I., & Nawaz, M. M. (2015). Antecedents and outcomes of perceived organizational support: A literature survey approach. Journal of Management Development, 34(7), 867–880. https://doi.org/10.1108/JMD-09-2013-0115. DOI: https://doi.org/10.1108/JMD-09-2013-0115

Amegavi, G. B., & Mensah, J. K. (2020). Commitment to public interest and public service motivation development challenges: A qualitative inquiry. Public Administration Issues, 6, 67–83. https://doi.org/10.17323/1999-5431-2020-0-6-67-83. DOI: https://doi.org/10.17323/1999-5431-2020-0-6-67-83

Andersen, L. B., Bjørnholt, B., Bro, L. L., & Holm-Petersen, C. (2018). Leadership and motivation: a qualitative study of transformational leadership and public service motivation. International Review of Administrative Sciences, 84(4), 675–691. https://doi.org/10.1177/0020852316654747. DOI: https://doi.org/10.1177/0020852316654747

Bauer, Z., AbouAssi, K., & Johnston, J. (2022). Cross-sector collaboration formality: the effects of institutions and organizational leaders. Public Management Review, 24(2), 159–181. https://doi.org/10.1080/14719037.2020.1798709. DOI: https://doi.org/10.1080/14719037.2020.1798709

Bellé, N., & Cantarelli, P. (2018). The role of motivation and leadership in public employees’ job preferences: Evidence from two discrete choice experiments. International Public Management Journal, 21(2), 191–212. https://doi.org/10.1080/10967494.2018.1425229. DOI: https://doi.org/10.1080/10967494.2018.1425229

Belrhiti, Z., Van Damme, W., Belalia, A., & Marchal, B. (2020). The effect of leadership on public service motivation: A multiple embedded case study in Morocco. BMJ Open, 10(1). https://doi.org/10.1136/bmjopen-2019-033010. DOI: https://doi.org/10.1136/bmjopen-2019-033010

Borst, R. T., Kruyen, P. M., & Lako, C. J. (2019). Exploring the job demands–resources model of work engagement in government: Bringing in a psychological perspective. Review of Public Personnel Administration, 39(3), 372–397. https://doi.org/10.1177/0734371X17729870. DOI: https://doi.org/10.1177/0734371X17729870

Braun, S., & Peus, C. (2018). Crossover of work–life balance perceptions: does authentic leadership matter? Journal of Business Ethics, 149, 875–893. https://doi.org/10.1007/s10551-016-3078-x. DOI: https://doi.org/10.1007/s10551-016-3078-x

Caesens, G., Marique, G., Hanin, D., & Stinglhamber, F. (2016). The relationship between perceived organizational support and proactive behaviour directed towards the organization. European Journal of Work and Organizational Psychology, 25(3), 398–411. https://doi.org/10.1080/1359432X.2015.1092960. DOI: https://doi.org/10.1080/1359432X.2015.1092960

Caillier, J. G. (2014). Toward a better understanding of the relationship between transformational leadership, public service motivation, mission valence, and employee performance: A preliminary study. Public Personnel Management, 43(2), 218–239. https://doi.org/10.1177/0091026014528478. DOI: https://doi.org/10.1177/0091026014528478

Caillier, J. G. (2015). Towards A Better Understanding of Public Service Motivation and Mission Valence in Public Agencies. Public Management Review, 17(9), 1217–1236. https://doi.org/10.1080/14719037.2014.895033. DOI: https://doi.org/10.1080/14719037.2014.895033

Caldwell, C. (2017). Lakota virtues and leadership principles: insights and applications for ethical leaders. Journal of Management Development, 36(3), 309–318. https://doi.org/10.1108/JMD-03-2016-0038. DOI: https://doi.org/10.1108/JMD-03-2016-0038

Chen, C. Y., & Li, C. I. (2013). Assessing the spiritual leadership effectiveness: The contribution of follower’s self-concept and preliminary tests for moderation of culture and managerial position. The Leadership Quarterly, 24(1), 240–255. https://doi.org/10.1016/j.leaqua.2012.11.004. DOI: https://doi.org/10.1016/j.leaqua.2012.11.004

Colquitt, J. A., Baer, M. D., Long, D. M., & Halvorsen-Ganepola, M. D. (2014). Scale indicators of social exchange relationships: a comparison of relative content validity. Journal of Applied Psychology, 99(4), 599. https://doi.org/10.1037/a0036374. DOI: https://doi.org/10.1037/a0036374

Cropanzano, R., Anthony, E. L., Daniels, S. R., & Hall, A. V. (2017). Social Exchange Theory: A Critical Review with Theoretical Remedies. Academy of Management Annals, 11(1), 479–516. https://doi.org/10.5465/annals.2015.0099. DOI: https://doi.org/10.5465/annals.2015.0099

Dawud, J., Pradesa, H. A., & Afandi, M. N. (2018). Distributive and Procedural Justice, Perceived Organizational Support, and Its Effect on Organizational Commitment in Public Organization. International Journal of Academic Research in Business and Social Sciences, 8(12), 1675–1188. https://doi.org/10.6007/IJARBSS/v8-i12/5189. DOI: https://doi.org/10.6007/IJARBSS/v8-i12/5189

Dewi, R. C., & Suparno, S. (2022). Mewujudkan good governance melalui pelayanan publik. Jurnal Media Administrasi, 7(1), 78–90. https://doi.org/10.56444/jma.v7i1.67. DOI: https://doi.org/10.56444/jma.v7i1.67

Dharmanegara, Ida Bagus Agung, Pradesa, H. A., Tanjung, H., & Harijanto, D. (2016). Becoming Emotionally Attached to Team: The Role of Ethical Climate Dimension in Nursing Profession. Proceeding 15th Anniversary PDIM FEB Universitas Brawijaya International Conference, 105–120.

Dharmanegara, I. B. A., Sulistyan, R. B., & Agustina, I. (2021). How Well Public Service Motivation and Job Satisfaction in Enhancing the Effect of Compensation on Job Performance? Wiga: Jurnal Penelitian Ilmu Ekonomi, 11(2), 181–192. https://doi.org/10.30741/wiga.v11i2.853.

Duriat, A., & Vaughan, R. (2020). Pengaruh Kualitas Pelayanan E-Ktp Terhadap Kepuasan Masyarakat Di Kecamatan Kramatmulya. Kebijakan: Jurnal Ilmu Administrasi, 11(1), 18–27. https://doi.org/10.23969/kebijakan.v11i1.2231. DOI: https://doi.org/10.23969/kebijakan.v11i1.2231

Erlianti, D. (2019). Kualitas Pelayanan Publik. Jurnal Administrasi Publik Dan Bisnis, 1(1), 9–18. https://doi.org/10.36917/japabis.v1i1.3. DOI: https://doi.org/10.36917/japabis.v1i1.7

Frastika, A., & Franksiska, R. (2021). The impact of motivation and environment on employee performance with organizational commitment as intervening variable. International Journal of Social Science and Business, 5(4), 551–560. https://doi.org/10.23887/ijssb.v5i4.39908. DOI: https://doi.org/10.23887/ijssb.v5i4.39908

Giovanis, A., Athanasopoulou, P., & Tsoukatos, E. (2015). The role of service fairness in the service quality–relationship quality–customer loyalty chain: An empirical study. Journal of Service Theory and Practice, 25(6), 744–776. https://doi.org/10.1108/JSTP-11-2013-0263. DOI: https://doi.org/10.1108/JSTP-11-2013-0263

Gupta, V., Chopra, S., & Kakani, R. K. (2017). Leadership competencies for effective public administration: a study of Indian Administrative Service officers. Journal of Asian Public Policy, 11(1), 98–120. https://doi.org/10.1080/17516234.2017.1353942. DOI: https://doi.org/10.1080/17516234.2017.1353942

Harijanto, D., Dharmanegara, I. B. A., Pradesa, H. A., & Tanjung, H. (2022). Do Distributive Justice Really Make Public Officers Feels More Obligated in Their Job? Innovation Business Management and Accounting Journal, 1(1), 1–7. https://doi.org/10.56070/ibmaj.v1i1.1. DOI: https://doi.org/10.56070/ibmaj.v1i1.1

Im, T., Campbell, J. W., & Jeong, J. (2016). Commitment intensity in public organizations: Performance, innovation, leadership, and PSM. Review of Public Personnel Administration, 36(3), 219–239. https://doi.org/10.1177/0734371X13514094. DOI: https://doi.org/10.1177/0734371X13514094

Iqbal, F., & Zaidi, M. Z. (2021). Consequences of Spiritual Leadership: A Moderating Model of Organizational Performance. Market Forces, 16(2), 19–42. https://doi.org/10.51153/mf.v16i2.526.

Jeon, K. S., & Choi, B. K. (2020). A multidimensional analysis of spiritual leadership, affective commitment and employees’ creativity in South Korea. Leadership and Organization Development Journal, 41(8), 1035–1052. https://doi.org/10.1108/LODJ-08-2019-0352. DOI: https://doi.org/10.1108/LODJ-08-2019-0352

Lorinkova, N. M., & Perry, S. J. (2019). The importance of group-focused transformational leadership and felt obligation for helping and group performance. Journal of Organizational Behavior, 40(3), 231–247. https://doi.org/10.1002/job.2322. DOI: https://doi.org/10.1002/job.2322

Mercurio, Z. A. (2015). Affective Commitment as a Core Essence of Organizational Commitment: An Integrative Literature Review. Human Resource Development Review, 14(4), 389–414. https://doi.org/10.1177/1534484315603612. DOI: https://doi.org/10.1177/1534484315603612

Meyer, J. P., & Morin, A. J. (2016). A person‐centered approach to commitment research: Theory, research, and methodology. Journal of Organizational Behavior, 37(4), 584–612. https://doi.org/10.1002/job.2085. DOI: https://doi.org/10.1002/job.2085

Meyer, J. P., Stanley, L. J., & Vandenberg, R. J. (2013). A person-centered approach to the study of commitment. Human Resource Management Review, 23(2), 190–202. https://doi.org/10.1016/j.hrmr.2012.07.007. DOI: https://doi.org/10.1016/j.hrmr.2012.07.007

Moldogaziev, T. T., & Silvia, C. (2015). Fostering affective organizational commitment in public sector agencies: The significance of multifaceted leadership roles. Public Administration, 93(3), 557–575. https://doi.org/10.1111/padm.12139. DOI: https://doi.org/10.1111/padm.12139

Muhdar, M., Bagus, B., & Supardi, S. (2018). The Effect of Motivation and Leadership on Performance Through Productive Behavior. International Journal of Social Science and Business, 2(4), 237–244. https://doi.org/10.23887/ijssb.v2i4.16337. DOI: https://doi.org/10.23887/ijssb.v2i4.16337

Nazir, S., Shafi, A., Atif, M. M., Qun, W., & Abdullah, S. M. (2019). How organization justice and perceived organizational support facilitate employees’ innovative behavior at work. Employee Relations: The International Journal, 41(6), 1288–1311. https://doi.org/10.1108/ER-01-2017-0007. DOI: https://doi.org/10.1108/ER-01-2017-0007

Noruzy, A., Dalfard, V. M., Azhdari, B., Nazari-Shirkouhi, S., & Rezazadeh, A. (2013). Relations between transformational leadership, organizational learning, knowledge management, organizational innovation, and organizational performance: an empirical investigation of manufacturing firms. International Journal of Advanced Manufacturing Technology, 64, 1073–1085. https://doi.org/10.1007/s00170-012-4038-y. DOI: https://doi.org/10.1007/s00170-012-4038-y

Olafsen, A. H., Halvari, H., Forest, J., & Deci, E. L. (2015). Show them the money? The role of pay, managerial need support, and justice in a self-determination theory model of intrinsic work motivation. Scandinavian Journal of Psychology, 56(4), 447–457. https://doi.org/10.1111/sjop.12211. DOI: https://doi.org/10.1111/sjop.12211

Paillé, P., & CccValéau, P. (2021). “I Don’t Owe You, But I Am Committed”: Does Felt Obligation Matter on the Effect of Green Training on Employee Environmental Commitment? Organization and Environment, 34(1), 123–144. https://doi.org/10.1177/1086026620921453. DOI: https://doi.org/10.1177/1086026620921453

Permadi, B., Dharmanegara, I. A., & Sitiari, N. W. (2018). The Effects Of Leadership And Motivation Againsts Work Discipline And Performance Of Civil Servant Employees At Balai Wilayah Sungai Bali Penida. Jurnal Ekonomi & Bisnis JAGADITHA, 5(1), 46–57. https://doi.org/10.22225/jj.5.1.527.46-57.

Perry, J. L. (2014a). The motivational bases of public service: foundations for a third wave of research. Asia Pacific Journal of Public Administration, 36(1), 34–47. https://doi.org/10.1080/23276665.2014.892272.

Perry, J. L. (2014b). The motivational bases of public service: Foundations for a third wave of research. Asia Pacific Journal of Public Administration, 36(1), 34–47. https://doi.org/10.1080/23276665.2014.892272. DOI: https://doi.org/10.1080/23276665.2014.892272

Pradesa, H. A. (2018). Peran Komitmen Afektif Dalam Memperkuat Dampak Dari Dimensi Iklim Kerja Etis Terhadap Perasaaan Berkewajiban Pegawai Negeri Sipil di Kantor Pemerintahan Provinsi Jawa Barat. Jurnal Ilmiah Bisnis Dan Ekonomi Asia, 12(2), 16–29. https://doi.org/10.32812/jibeka.v12i2.21. DOI: https://doi.org/10.32812/jibeka.v12i2.21

Pradesa, H. A., & Tanjung, H. (2021). The Effect Of Principal’s Spiritual Leadership Dimension On Teacher Affective Commitment. Al-Tanzim: Jurnal Manajemen Pendidikan Islam, 5(3), 69–81. https://doi.org/10.33650/al-tanzim.v5i3.2678.

Prasetya, D. W., Wasiati, I., & Azhari, A. K. (2017). Pengaruh Kepemimpinan Delegatif Terhadap Kinerja Pegawai Pada Kantor Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Jember. International Journal of Social Science and Business, 1(3), 197–208. https://doi.org/10.23887/ijssb.v1i3.11835.

Putranto, R. A., Setiajatnika, E., & Fahmi, I. (2018). The Effect of Public Service Motivation and Job Satisfaction on Public Officers’ Performance through Commitment. International Journal of Academic Research in Business and Social Sciences, 8(12), 1422–1435. https://doi.org/10.6007/ijarbss/v8-i12/5247. DOI: https://doi.org/10.6007/IJARBSS/v8-i12/5247

Rahayu, S., & Kusumaputri, E. S. (2016). Kontribusi Kepemimpinan Spiritual Terhadap Komitmen Afektif Melalui Spiritualitas Di Tempat Kerja Pada Karyawan Bank Syariah Di Kota Yogyakarta. Psikologika: Jurnal Pemikiran Dan Penelitian Psikologi, 21(1), 1–11. https://doi.org/10.20885/psikologika.vol21.iss1.art1. DOI: https://doi.org/10.20885/psikologika.vol21.iss1.art1

Roch, S. G., Shannon, C. E., Martin, J. J., Swiderski, D., Agosta, J. P., & Shanock, L. R. (2019). Role of employee felt obligation and endorsement of the just world hypothesis: A social exchange theory investigation in an organizational justice context. Journal of Applied Social Psychology, 49(4), 213–225. https://doi.org/10.1111/jasp.12578. DOI: https://doi.org/10.1111/jasp.12578

Rumangkit, S. (2020). Mediator Analysis of Perceived Organizational Support: Role of Spiritual Leadership on Affective Commitment. Jurnal Dinamika Manajemen, 11(1), 48–55. https://doi.org/10.15294/jdm.v11i1.21496. DOI: https://doi.org/10.15294/jdm.v11i1.21496

Schwarz, G., Eva, N., & Newman, A. (2020). Can Public Leadership Increase Public Service Motivation and Job Performance? Public Administration Review, 80(4), 543–554. https://doi.org/10.1111/puar.13182. DOI: https://doi.org/10.1111/puar.13182

Simo, P., Enache, M., Sallan, J. M., & Fernandez, V. (2014). Relations between organizational commitment and focal and discretionary behaviours. The Service Industries Journal, 34(5), 422–438. https://doi.org/10.1080/02642069.2014.871534. DOI: https://doi.org/10.1080/02642069.2014.871534

Strauss, K., Griffin, M. A., Parker, S. K., & Mason, C. M. (2015). Building and sustaining proactive behaviors: The role of adaptivity and job satisfaction. Journal of Business and Psychology, 30, 63–72. https://doi.org/10.1007/s10869-013-9334-5. DOI: https://doi.org/10.1007/s10869-013-9334-5

Triono, T., Agustang, A., Idkhan, A. M., & Rifdan, R. (2021). Motivasi Kerja Pegawai Dalam Pelayanan Publik. JISIP (Jurnal Ilmu Sosial Dan Pendidikan), 5(4). https://doi.org/10.58258/jisip.v5i4.2583. DOI: https://doi.org/10.58258/jisip.v5i4.2583

Ugaddan, R. G., & Park, S. M. (2017). Quality of leadership and public service motivation: A social exchange perspective on employee engagement. International Journal of Public Sector Management, 30(3), 270–285. https://doi.org/10.1108/IJPSM-08-2016-0133. DOI: https://doi.org/10.1108/IJPSM-08-2016-0133

Van den Broeck, A., Howard, J. L., Van Vaerenbergh, Y., Leroy, H., & Gagné, M. (2021). Beyond intrinsic and extrinsic motivation: A meta-analysis on self-determination theory’s multidimensional conceptualization of work motivation. Organizational Psychology Review, 11(3), 240–273. https://doi.org/10.1177/20413866211006173. DOI: https://doi.org/10.1177/20413866211006173

Van Witteloostuijn, A., Esteve, M., & Boyne, G. (2017). Public Sector Motivation ad fonts: Personality Traits as Antecedents of the Motivation to Serve the Public Interest. Journal of Public Administration Research and Theory, 27(1), 20–35. https://doi.org/10.1093/jopart/muw027. DOI: https://doi.org/10.1093/jopart/muw027

W. Lam, L., & Liu, Y. (2014). The identity-based explanation of affective commitment. Journal of Managerial Psychology, 29(3), 321–340. https://doi.org/10.1108/JMP-02-2012-0036. DOI: https://doi.org/10.1108/JMP-02-2012-0036

Wang, T. M., Van Witteloostuijn, A., & Heine, F. (2020). A moral theory of public service motivation. Frontiers in Psychology, 11. https://doi.org/10.3389/fpsyg.2020.517763. DOI: https://doi.org/10.3389/fpsyg.2020.517763

Wright, B. E., Hassan, S., & Christensen, R. K. (2017). Job Choice and Performance: Revisiting Core Assumptions about Public Service Motivation. International Public Management Journal, 20(1), 108–131. https://doi.org/10.1080/10967494.2015.1088493. DOI: https://doi.org/10.1080/10967494.2015.1088493

Zagenczyk, T. J., Purvis, R. L., Cruz, K. S., Thoroughgood, C. N., & Sawyer, K. B. (2021). Context and social exchange: perceived ethical climate strengthens the relationships between perceived organizational support and organizational identification and commitment. The International Journal of Human Resource Management, 32(22), 4752–4771. https://doi.org/10.1080/09585192.2019.1706618. DOI: https://doi.org/10.1080/09585192.2019.1706618

Zhu, J., Wei, H., Li, H., & Osburn, H. (2021). The paradoxical effect of responsible leadership on employee cyberloafing: A moderated mediation model. Human Resource Development Quarterly, 32(4), 597–624. https://doi.org/10.1002/hrdq.21432. DOI: https://doi.org/10.1002/hrdq.21432

Downloads

Published

2023-11-29

How to Cite

Tanjung, H., Salleh, N. S. N. M. ., & Pradesa, H. A. . (2023). Mediating Role of Public Service Motivation in Enhancing the Effect of Spiritual Leadership on Felt Obligation and Affective Commitment. International Journal of Social Science and Business, 7(4), 864–875. https://doi.org/10.23887/ijssb.v7i4.49540

Issue

Section

Articles