The The Analysis of Influence of Performance Management Policy to Employees Satisfaction in KPP Madya Jakarta Barat

Agnes Anita Carolina; Deddy Supriady Bratakusumah; Maya Puspita Dewi

doi:10.23887/ijssb.v8i1.66360

Authors

Agnes Anita Carolina Departement of Public Administration, Universitas Esa Unggul, Jakarta, Indonesia
Deddy Supriady Bratakusumah Departement of Public Administration, Universitas Esa Unggul, Jakarta, Indonesia
Maya Puspita Dewi Departement of Public Administration, Universitas Esa Unggul, Jakarta, Indonesia

DOI:

https://doi.org/10.23887/ijssb.v8i1.66360

Keywords:

Perfomance Appraisal, rating system, Employee Job Satisfacation

Abstract

This study aims to create employee performance in accordance with the bureaucratic reform plan, increase human resources, and productivity at the West Jakarta Madya Tax Service Office (KPP). The subjects of this study include the Head of Supervision Section, Functional Examiner, Extension Functional Officer, and Account Representative. The informant sample was taken using the purposive sampling method, involving 7 participants representing various positions in KPP Madya West Jakarta. The collected data were analyzed qualitatively descriptively. The results showed that independent variables which include policy clarity systems, human resources, leadership, motivation, and job satisfaction had a significant influence on employee performance at KPP Madya West Jakarta. In addition, forced ratings and distributions also affect employee job satisfaction, as well as the amount of performance allowances received. These findings provide an understanding of the complex relationship between the rating system, human resources, leadership, motivation, and job satisfaction in KPP Madya West Jakarta. This research has important implications in the development of effective strategies to improve employee performance through a measurable, objective, accountable, and transparent rating system.

Author Biography

Agnes Anita Carolina, Departement of Public Administration, Universitas Esa Unggul, Jakarta, Indonesia

I dedicated my life to becoming a civil servant at the Directorate General of Taxes. My priority task at work was to collect state revenue to finance the construction of public facilities and state expenditure. I started my undergraduate studies at Bina Nusantara University, majoring in accounting. And to develop my capacity, I started my master's degree in public administration. Where the results of my scientific papers I dedicate to my beloved institution. Thanks to the two years of learning at Esa Unggul University, I have come to better understand and explore the science of public administration.
Those who are interested in taxation, public administration can discuss with me with my pleasure, besides writing I also like culinary and traveling, visiting regions in Indonesia and getting to know the various cultures is my goal in the near future. That's all the introductions, nice to meet you.

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