PEMENUHAN HAK KONSUMEN OLEH PELAKU USAHA UNTUK MEMPEROLEH HAK DALAM PEMBELIAN MOTOR DI PT. DISTRIBUTOR MOTOR INDONESIA

Authors

  • Stephanie Lamentira Universitas Sebelas Maret
  • Rahayu Subekti Universitas Sebelas Maret

DOI:

https://doi.org/10.23887/jkh.v8i1.43869

Keywords:

Hak Konsumen, Pembelian Motor, Perlindungan Konsumen

Abstract

Penelitian ini bertujuan untuk mengetahui perlindungan hak konsumen dalam memperoleh barang sesuai yang diperjanjikan berdasarkan Undang-Undang No. 8 Tahun 1999 tentang perlindungan konsumen. Penulisan ini menggunakan metode hukum empiris atau non doctrinal, menggunakan pendekatan kualitatif yang bersifat preskriptif yang diperoleh langsung dengan wawancara terhadap Kuasa Hukum PT. Distributor Motor Indonesia sebagai sumber data primer dan bahan hukum sekunder. Teknik pengumpulan data dilakukan dengan cara wawancara dan studi kepustakaan dianalisis dengan menggunakan penafsiran hukum. Berdasarkan hasil penelitian diperoleh hasil di PT. Distributor Motor Indonesia terdapat adanya hak-hak konsumen yang belum dipenuhi. Hak-hak konsumen yang belum dipenuhi oleh Pelaku usaha tersebut adalah belum diserahkan Buku Kepemilikan Tanda Kendaraan Bermotor dan Surat Tanda Kendaraan Bermotor yang setelah 3 (tiga) bulan dilakukannya serah terima unit sepeda motor. Adapun upaya yang dilakukan oleh Pelaku Usaha untuk memenuhi hak-hak konsumen tersebut adalah dengan itikad baik tetap melaksanakan kewajibannya untuk tetap melakukan pengurusan terhadap dokumen kelengkapan kendaraan.

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Published

2022-01-27

How to Cite

Lamentira, S., & Subekti, R. (2022). PEMENUHAN HAK KONSUMEN OLEH PELAKU USAHA UNTUK MEMPEROLEH HAK DALAM PEMBELIAN MOTOR DI PT. DISTRIBUTOR MOTOR INDONESIA. Jurnal Komunikasi Hukum (JKH), 8(1), 1–13. https://doi.org/10.23887/jkh.v8i1.43869

Issue

Vol. 8 No. 1 (2022): Februari; Jurnal Komunikasi Hukum

Section

Articles

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Authors who publish with this journal agree to the following terms:

    1. Authors retain copyright and grant the journal right of first publication, with the work [SPECIFY PERIOD OF TIME] after publication simultaneously licensed under aCreative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
    2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
    3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).