Evaluation of the Successful Implementation of Enterprise Resource Planning Based on SAP Using the DeLone & McLean Model

Filia Eunike Sologia; R. Wahjoe Witjaksono; Luthfi Ramadani

doi:10.23887/ijcsl.v8i1.75924

Authors

Filia Eunike Sologia Universitas Telkom, Bandung, Indonesia https://orcid.org/0009-0005-6623-2722
R. Wahjoe Witjaksono Universitas Telkom, Bandung, Indonesia https://orcid.org/0000-0002-9802-8700
Luthfi Ramadani Universitas Telkom, Bandung, Indonesia https://orcid.org/0000-0001-6489-3221

DOI:

https://doi.org/10.23887/ijcsl.v8i1.75924

Keywords:

ERP, SAP, DeLone & McLean, Information Systems

Abstract

ERP system is an integrated system that is relied on by companies that aim to improve operational efficiency and optimize company resources. PT XYZ, which is currently engaged in IT, has implemented the use of the SAP ERP system. This study aims to evaluate the success of the ERP implementation at PT XYZ through testing the success of information systems using the DeLone & McLean model. The research method used is quantitative research method and data is collected through filling out questionnaires. This research data processing uses the SEM-PLS method through the SmartPLS application. In determining the sample, non-probability sampling techniques were used. There are 6 DeLone & McLean variables used, namely information quality, system quality, service quality, interest in use, user satisfaction, and net benefits. From the results of the analysis of 9 hypotheses, 5 hypotheses were accepted and 4 hypotheses were rejected. From the test results, the ERP implementation at PT XYZ is still not said to be a direct success with DeLone & McLean testing because there are variables that do not affect each other and are related to interest in using the system by users. Improvements in the system quality, service quality and information quality of the ERP system used will support the successful implementation of ERP technology in the company in the future.

References

Afnan, A. (2018). Pengukuran Keberhasilan Penggunaan E-Ticketing PT Kereta Api Indonesia (KAI) Dengan Modified DeLone & McLean. JBE Jurnal Bingkai Ekonomi JBE, 3(2), 1–13. https://itbsemarang.ac.id/sijies/index.php/jbe33/article/view/55.

Akram, A., Animah, A., & Basuki, P. (2017). Pengaruh Kualitas Sistem Informasi, Kualitas Informasi, Kepuasan Pengguna, dan Kompetensi Sumber Daya Manusia Terhadap Penggunaan Sistem ERP (Enterprise Resource Planning) Berbasis TAM (Technology Acceptance Model). JMM UNRAM- Master of Management Journal, 6(3). https://doi.org/10.29303/jmm.v6i3.235.

Akrong, G. B., Yunfei, S., & Owusu, E. (2022). Development and validation of an improved DeLone-McLean IS success model - application to the evaluation of a tax administration ERP. International Journal of Accounting Intermation System, 47. https://doi.org/10.1016/j.accinf.2022.100579. DOI: https://doi.org/10.1016/j.accinf.2022.100579

AlMuhayfith, S., & Shaiti, H. (2020). The Impact of Enterprise Resource Planning on Business Performance: With the Discussion on Its Relationship with Open Innovation. Journal Od Open Innovation : Technology, Market, and Complexity, 6(3), 87. https://doi.org/10.3390/joitmc6030087. DOI: https://doi.org/10.3390/joitmc6030087

Alzoubi, M. M., & Snider, D. H. (2020). Comparison of Factors Affecting Enterprise Resource Planning System Success in the Middle East. International Journal of Enterprise Information Systems (IJEIS), 16(4), 22. https://doi.org/10.4018/IJEIS.2020100102. DOI: https://doi.org/10.4018/IJEIS.2020100102

Amalina, D., & Suryani, E. (2020). Evaluating the Success of E-Invoice Implementation at a State-Owned Enterprise. IPTEK Journal Proceedings Series, 1(1), 388–396. DOI: https://doi.org/10.12962/j23546026.y2020i1.11937

Ardiaz, F. (2017). Pengaruh Motivasi Kerja dan Gaya Kepemimpinan Transformasional Terhadap Kinerja Karyawan Dimediasi Kepuasan Kerja. Jurnal Bisnis Dan Manajemen, 4(1). https://doi.org/10.26905/jbm.v4i1.1713. DOI: https://doi.org/10.26905/jbm.v4i1.1713

Beatrix, G. (2022). Literature Review Enterprise Information System User Satisfaction: Data Quality Analysis, Information Quality, and Service Quality. Dinasti International Journal of Digital Business Management, 3(4), 593–600. https://doi.org/10.31933/dijdbm.v3i4.1260.

Bravo, E. (2020). Reconceptualization of the usefulness of a system as a multidimensional construct geared towards supporting tasks. Academia Revista Latinoamericana de Administración, 33(1), 114–127. https://doi.org/10.1108/ARLA-01-2018-0026. DOI: https://doi.org/10.1108/ARLA-01-2018-0026

Cheung, G. W., Cooper-Thomas, H. D., Lau, R. S., & Wang, L. C. (2023). Reporting reliability, convergent and discriminant validity with structural equation modeling: A review and best-practice recommendations. In Asia Pacific Journal of Management (Issue 0123456789). Springer US. https://doi.org/10.1007/s10490-023-09871-y. DOI: https://doi.org/10.1007/s10490-023-09871-y

Chofreh, A. G., Goni, F. A., Klemeš, J. J., Malik, M. N., & Khan, H. H. (2020). Development of guidelines for the implementation of sustainable enterprise resource planning systems. Journal of Cleaner Production, 244, 118655. https://doi.org/10.1016/j.jclepro.2019.118655. DOI: https://doi.org/10.1016/j.jclepro.2019.118655

Chopra, R., Sawant, L., Kodi, D., & Terkar, R. (2022). Utilization of ERP systems in manufacturing industry for productivity improvement. Materials Today: Proceedings, 62, 1238–1245. https://doi.org/10.1016/j.matpr.2022.04.529. DOI: https://doi.org/10.1016/j.matpr.2022.04.529

Enggarwati, P. (2017). Pengaruh Citra Merek, Kualitas Layanan Terhadap Loyalitas Pelanggan yang Dimediasi Oleh Kepuasan Konsumen. Jurnal Bisnis Dan Manajemen, 4(1). https://doi.org/10.26905/jbm.v4i1.1711. DOI: https://doi.org/10.26905/jbm.v4i1.1711

Fahd, K., Miah, S. J., Ahmed, K., Venkatraman, S., & Miao, Y. (2021). Integrating design science research and design based research frameworks for developing education support systems. Education and Information Technologies, 26(4), 4027–4048. https://doi.org/10.1007/s10639-021-10442-1. DOI: https://doi.org/10.1007/s10639-021-10442-1

Fathurohman, A., & Legowo, N. (2023). Analisis Faktor-Faktor Kesuksesan Penerapan Enterprise Resource Planning (ERP) Menggunakan Model Delone and Mclean. Management Studies and Entrepreneurship Journal (MSEJ), 4(2). https://doi.org/10.37385/msej.v4i3.1861.

Goundar, S. (2021). Enterprise Systems and Technological Convergence: Research and Practice. Information Age Publishing, Incorporated. https://books.google.co.id/books?id=9dQeEAAAQBAJ.

Gu, W., Xu, Y., & Sun, Z. (2021). Does MOOC quality affect users’ continuance intention? Based on an integrated model. Sustainability (Switzerland), 13(22), 1–16. https://doi.org/10.3390/su132212536. DOI: https://doi.org/10.3390/su132212536

Hamid, R. S., & Ikbal, M. (2017). Analisis Dampak Kepercayaan pada Penggunaan Media Pemasaran Online (E-Commerce) yang Diadopsi oleh UMKM: Perspektif Model DeLone & McLean. Jurnal Manajemen Teknologi, 16(3). http://journal.sbm.itb.ac.id. DOI: https://doi.org/10.12695/jmt.2017.16.3.6

Hammad, M. Z. M. Bin, Yahaya, J. B., & Mohamed, I. Bin. (2024). A model for enterprise resource planning implementation in the Saudi public sector organizations. Heliyon, 10(2). https://doi.org/10.1016/j.heliyon.2024.e24531 DOI: https://doi.org/10.1016/j.heliyon.2024.e24531

Hanafiah, M. H. (2020). Formative Vs. Reflective Measurement Model: Guidelines for Structural Equation Modeling Research. International Journal of Analysis and Applications, 18(5), 876–889. https://doi.org/10.28924/2291-8639-18-2020-876. DOI: https://doi.org/10.28924/2291-8639-18-2020-876

Irawan, H., & Syah, I. (2017). Evaluation of implementation of enterprise resource planning information system with DeLone and McLean model approach. 2017 5th International Conference on Information and Communication Technology (ICoIC7), 1–7. http://dx.doi.org/10.1109/ICoICT.2017.8074721. DOI: https://doi.org/10.1109/ICoICT.2017.8074721

Irfan, M., Dp, E. N., & Nasrizal, N. (2019). Pengaruh Kualitas Sistem Informasi Akuntansi Berbasis Enterprise Resource Planning (ERP) Dan Knowledge Terhadap Impact Organisasi Di Riau. Jurnal Ekonomi, 27(2). http://dx.doi.org/10.31258/je.27.2.p.172-189.

Ivanović, T., & Marić, M. (2021). Application of modern Enterprise Resource Planning (ERP) systems in the era of digital transformation. Strategic Management, 26(4), 28–36. https://doi.org/10.5937/straman2104028i. DOI: https://doi.org/10.5937/StraMan2104028I

Jeyaraj, A. (2020). DeLone & McLean models of information system success: Critical meta-review and research directions. International Journal of Information Management, 54(October). https://doi.org/10.1016/j.ijinfomgt.2020.102139. DOI: https://doi.org/10.1016/j.ijinfomgt.2020.102139

Khrais, L. T. (2020). Investigation use of Social Media, Mobile Apps, and the impacts of Enlarging E-Commerece. 2020 6th International Conference on Advanced Computing and Communication Systems (ICACCS), 1365–1372. https://doi.org/10.1109/ICACCS48705.2020.9074341. DOI: https://doi.org/10.1109/ICACCS48705.2020.9074341

Koksalmis, G. H., & Damar, S. (2022). An Empirical Evaluation of a Modified Technology Acceptance Model for SAP ERP System. Engineering Management Journal, 34(2), 201–216. https://doi.org/10.1080/10429247.2020.1860415. DOI: https://doi.org/10.1080/10429247.2020.1860415

Meiryani, Fernando, E., Hendratno, S. P., Kriswanto, & Wifasari, S. (2021). Enterprise Resource Planning Systems: The Business Backbone. Proceedings of the 5th International Conference on E-Commerce, E-Business and E-Government, 43–48. https://doi.org/10.1145/3466029.3466049. DOI: https://doi.org/10.1145/3466029.3466049

Prasetyo, Y. T., Tanto, H., Mariyanto, M., Hanjaya, C., Young, M. N., Persada, S. F., Miraja, B. A., & Redi, A. A. N. P. (2021). Factors affecting customer satisfaction and loyalty in online food delivery service during the COVID-19 pandemic: Its relation with open innovation. Journal of Open Innovation: Technology, Market, and Complexity, 7(1), 1–17. https://doi.org/10.3390/joitmc7010076. DOI: https://doi.org/10.3390/joitmc7010076

Pratiwi, A. E., & Susanti, S. (2021). Evaluasi Kinerja Sistem Informasi Akuntansi Accurate Accounting Enterprise Menggunakan Metode Pieces. Jurnal Responsif : Risert Sains Dan Informatika, 3(1). https://doi.org/10.51977/jti.v3i1.402. DOI: https://doi.org/10.51977/jti.v3i1.402

Putri, A. T., Pratama, H. G., Safira, O., & Rabiha, S. G. (2022). Effectiveness Analysis of Using The Vehicle Tools Feature on ERP Systems with Delone & McLean Approach at PT. Putra Mulia Telecommunication. 2022 International Conference on Informatics, Multimedia, Cyber and Information System (ICIMCIS), 71–76. https://doi.org/10.1109/ICIMCIS56303.2022.10017850. DOI: https://doi.org/10.1109/ICIMCIS56303.2022.10017850

Rabiatul, M., & Raharso, M. (2020). Evaluasi Kesuksesan Implementasi Sistem Pengelolaan Aset Desa (SIPADES). Jurnal Manajemen Aset Infrastruktur & Fasilitas, 4(1). http://dx.doi.org/10.12962/j26151847.v4i1.6831. DOI: https://doi.org/10.12962/j26151847.v4i1.6831

Roky, H., & Meriouh, Y. Al. (2015). Evaluation by Users of an Industrial Information System (XPPS) Based on the DeLone and McLean Model for IS Success. Procedia Economics and Finance, 26, 903–913. https://doi.org/10.1016/S2212-5671(15)00903-X. DOI: https://doi.org/10.1016/S2212-5671(15)00903-X

Sari, E. P., Sukardi, S., Tasrif, E., & Ambiyar, A. (2020). Optimalisasi Penggunaan E-learning dengan Model Delone dan McClean. Journal Od Education Technology, 4(2). https://doi.org/10.23887/jet.v4i2.24819. DOI: https://doi.org/10.23887/jet.v4i2.24819

Sugiyono. (2014). Metode Penelitian Kombinas (Mixed Methods). ALFABETA.

Tam, C., & Oliveira, T. (2016). Understanding the impact of m-banking on individual performance: DeLone & McLean and TTF perspective. Computers in Human Behavior, 61(August). https://doi.org/10.1016/j.chb.2016.03.016. DOI: https://doi.org/10.1016/j.chb.2016.03.016

Wahyudi, W. (2016). Peranan Praktek Total Quality Management Dan Kepemimpinan dalam Memengaruhi Kepuasan Dan Loyalitas Karyawan : Study Pada Clarion Hotel Makassar. Jurnal Bisnis Dan Manajemen, 3(2). https://doi.org/10.26905/jbm.v3i2.407.

Yosevine, P., Oetama, R. S., Setiawan, J., & Princes, E. (2021). Enterprise Resource Planning (ERP) Evaluation and Implementation: A Case Study. Journal Of Multidisciplinary Issues, 1(1). https://doi.org/10.33379/gtech.v7i1.2017. DOI: https://doi.org/10.53748/jmis.v1i1.10

Zainol, Z., Fernandez, D., & Ahmad, H. (2017). Public Sector Accountants’ Opinion on Impact of a New Enterprise System. Procedia Computer Science, 124, 247–254. https://doi.org/10.1016/j.procs.2017.12.153. DOI: https://doi.org/10.1016/j.procs.2017.12.153