Investigating the Impact of Green Marketing on Stay Decisions: The Mediating Role of Green Consumer Behavior
DOI:
https://doi.org/10.23887/ijssb.v7i2.53309Keywords:
Green Consumer Behavior, Green Marketing, Staying DecisionsAbstract
Changes in the behavior of tourists after the COVID-19 pandemic, who are more concerned with sustainable impacts, have intensified the implementation of green marketing, including the emergence of various environmentally friendly accommodations such as glamping. However, almost no research that examines the application of green marketing in glamping accommodation, especially in Indonesia. The purpose of this study is to investigate the application of green marketing in glamping accommodation, especially in Indonesia, given the lack of research that has been conducted in this context. This research type used quantitative methods. Data collection was conducted by distributing a questionnaire in google form to 100 tourists who stayed at Pelaga Eco Park Glamping, Bali, Bali between August – September 2022. The sample was taken using an accidental sampling technique. The analytical method used is Path Analysis using SEM-PLS. The results showed green marketing has a positive and significant effect on the decision to stay; green marketing has a positive and significant impact on green consumer behavior; green consumer behavior has a positive and significant impact on the decision to stay; green consumer behavior can be an intervening variable partially on the influence of Green marketing with the decision to stay. This research implies that glamping managers can be more concerned about planning and implementing green marketing to win the market while contributing to environmental sustainability.
References
Agustini, M. H., Athanasius, S. S., & Retnawati, B. B. (2019). Identification of green marketing strategies: Perspective of a developing country. Innovative Marketing, 15(4), 42–56. https://doi.org/10.21511/im.15(4).2019.04. DOI: https://doi.org/10.21511/im.15(4).2019.04
Al-dmour, H., Hadad, H., & Al-dmour, R. (2023). The impact of the adoption of green marketing on corporate performance of non-profitable organizations: empirical study. Social Responsibility Journal, 19(1), 1–19. https://doi.org/10.1108/SRJ-03-2021-0114. DOI: https://doi.org/10.1108/SRJ-03-2021-0114
Amberg, N., & Fogarassy, C. (2019). Green consumer behavior in the cosmetics market. Resources, 8(3), 137. https://doi.org/10.3390/resources8030137. DOI: https://doi.org/10.3390/resources8030137
Ansu-Mensah, P. (2021). Green Product Awareness Effect on Green Purchase Intentions of University Students’: An Emerging Market’s Perspective. Future Business Journal, 7(1), 1–13. https://doi.org/10.1186/s43093-021-00094-5. DOI: https://doi.org/10.1186/s43093-021-00094-5
Aripin, Z., & Negara, M. R. P. (2021). Perilaku bisnis: etika bisnis & perilaku konsumen. Deepublish.
Barbarossa, C., & De Pelsmacker, P. (2016). Positive and negative antecedents of purchasing eco-friendly products: A comparison between green and non-green consumers. Journal of Business Ethics, 134, 229–247. https://doi.org/10.1007/s10551-014-2425-z. DOI: https://doi.org/10.1007/s10551-014-2425-z
Chen, S. C., & Hung, C. W. (2016). Elucidating the factors influencing the acceptance of green products: An extension of theory of planned behavior. Technological Forecasting and Social Change, 112, 155–163. https://doi.org/10.1016/j.techfore.2016.08.022. DOI: https://doi.org/10.1016/j.techfore.2016.08.022
Chen, Y. C., Shang, R. A., & Li, M. J. (2014). The effects of perceived relevance of travel blogs’ content on the behavioral intention to visit a tourist destination. Computers in Human Behavior, 30, 787–799. https://doi.org/10.1016/j.chb.2013.05.019. DOI: https://doi.org/10.1016/j.chb.2013.05.019
Chen, Y. S., Lin, C. L., & Chang, C. H. (2014). The influence of greenwash on green word-of-mouth (green WOM): The mediation effects of green perceived quality and green satisfaction. Quality & Quantity, 48, 2411–2425. https://doi.org/10.1007/s11135-013-9898-1. DOI: https://doi.org/10.1007/s11135-013-9898-1
Chen, Y. S., Lin, C. Y., & Weng, C. S. (2015). The influence of environmental friendliness on green trust: The mediation effects of green satisfaction and green perceived quality. Sustainability, 7(8), 10135–10152. https://doi.org/10.3390/su70810135. DOI: https://doi.org/10.3390/su70810135
Chiu, Y. T. H., Lee, W. I., & Chen, T. H. (2014). Environmentally responsible behavior in ecotourism: Antecedents and implications. Tourism Management, 40, 321–329. https://doi.org/10.1016/j.tourman.2013.06.013. DOI: https://doi.org/10.1016/j.tourman.2013.06.013
Chua, B. L., Al-Ansi, A., Lee, M. J., & Han, H. (2020). Tourists’ outbound travel behavior in the aftermath of the COVID-19: role of corporate social responsibility, response effort, and health prevention. Journal of Sustainable Tourism, 29(6), 879–906. https://doi.org/10.1080/09669582.2020.1849236. DOI: https://doi.org/10.1080/09669582.2020.1849236
Chuang, S. P., & Huang, S. J. (2018). The effect of environmental corporate social responsibility on environmental performance and business competitiveness: The mediation of green information technology capital. Journal of Business Ethics, 150, 991–1009. https://doi.org/10.1007/s10551-016-3167-x. DOI: https://doi.org/10.1007/s10551-016-3167-x
Chung, K. C. (2020). Green marketing orientation: Achieving sustainable development in green hotel management. Journal of Hospitality Marketing & Management, 29(6), 722–738. https://doi.org/10.1080/19368623.2020.1693471. DOI: https://doi.org/10.1080/19368623.2020.1693471
Dangelico, R. M., Schiaroli, V., & Fraccascia, L. (2022). Is Covid-19 changing sustainable consumer behavior? A survey of Italian consumers. Sustainable Development, 30(6), 1477–1496. https://doi.org/10.1002/sd.2322. DOI: https://doi.org/10.1002/sd.2322
Dangelico, R. M., & Vocalelli, D. (2017). “Green Marketing”: An analysis of definitions, strategy steps, and tools through a systematic review of the literature. Journal of Cleaner Production, 165, 1263–1279. https://doi.org/10.1016/j.jclepro.2017.07.184. DOI: https://doi.org/10.1016/j.jclepro.2017.07.184
Dewi, W. W. A., Avicenna, F., & Meideline, M. M. (2020). Purchase Intention of Green Products Following an Environmentally Friendly Marketing Campaign: Results of a Survey of Instagram Followers of Innisfree Indonesia. Asian Journal for Public Opinion Research, 8(2), 160–177. https://doi.org/10.15206/ajpor.2020.8.2.160.
Dianti, N. R., & Paramita, E. L. (2021). Green Product dan Keputusan Pembelian Konsumen Muda. Jurnal Samudra Ekonomi Dan Bisnis, 12(1), 130–142. https://doi.org/10.33059/jseb.v12i1.2301. DOI: https://doi.org/10.33059/jseb.v12i1.2301
Duong, L. H., Phan, Q. D., Nguyen, T. T., Huynh, D. va., Truong, T. T., & Duong, K. Q. (2022). Understanding Tourists’ Behavioral Intention and Destination Support in Post-pandemic Recovery: The Case of the Vietnamese Domestic Market. Sustainability, 14(16), 9969. https://doi.org/10.3390/su14169969. DOI: https://doi.org/10.3390/su14169969
Eichelberger, S., Heigl, M., Peters, M., & Pikkemaat, B. (2021). Exploring the role of tourists: Responsible behavior triggered by the COVID-19 pandemic. Sustainability, 13(11), 5774. https://doi.org/10.3390/su13115774. DOI: https://doi.org/10.3390/su13115774
Elmas, H. (2019). The Influence Of Green Marketing, Attribute Tourism Products, E-Wom The Visit Decision. International Journal of Social Science and Business, 3(1), 46–54. https://doi.org/10.23887/ijssb.v3i1.17254. DOI: https://doi.org/10.23887/ijssb.v3i1.17254
Eremić, G. (2021). New trends in camping tourism – Glamping and family campsites. Geoadria, 26(1), 59–82. https://doi.org/10.15291/geoadria.3095. DOI: https://doi.org/10.15291/geoadria.3410
Ewerhard, A. C., Sisovsky, K., & Johansson, U. (2019). Consumer decision-making of slow moving consumer goods in the age of multi-channels. The International Review of Retail, Distribution and Consumer Research, 29(1), 1–22. https://doi.org/10.1080/09593969.2018.1537191. DOI: https://doi.org/10.1080/09593969.2018.1537191
Gupta, A., Dash, S., & Mishra, A. (2019). All that glitters is not green: Creating trustworthy ecofriendly services at green hotels. Tourism Management, 70, 155–169. https://doi.org/10.1016/j.tourman.2018.08.015. DOI: https://doi.org/10.1016/j.tourman.2018.08.015
Guridno, D., & Guridno, A. (2020). COVID-19 impact: Indonesia tourism in new normal era. International Journal of Management and Humanities, 4(11), 31–34. https://doi.org/10.35940/ijmh.K1049.0741120. DOI: https://doi.org/10.35940/ijmh.K1049.0741120
Han, J. H., Lee, M. J., & Hwang, Y. S. (2016). Tourists’ environmentally responsible behavior in response to climate change and tourist experiences in nature-based tourism. Sustainability, 8(7), 644. https://doi.org/10.3390/su8070644. DOI: https://doi.org/10.3390/su8070644
Harianja, R., Putra, R., Mustofa, A., Pratami, M., Syahputra, A., & Hutama, S. (2022). Perilaku Berwisata Wisatawan Nusantara Pasca Pandemi Vovid-19. Jurnal Ilmiah Pariwisata Dan Budaya, 7(1), 34–44. https://doi.org/10.25078/pariwisata.v7i1.184. DOI: https://doi.org/10.25078/pariwisata.v7i1.184
Islam, D. (2018). Tinjauan penerapan konsep green marketing dalam pelestarian lingkungan. Jurnal Pamator: Jurnal Ilmiah Universitas Trunojoyo, 11(1), 10–18. https://doi.org/10.21107/pamator.v11i1.4436.
Joshi, Y., & Rahman, Z. (2016). Predictors of young consumer’s green purchase behaviour. Management of Environmental Quality, 27(4), 452–472. https://doi.org/10.1108/MEQ-05-2015-0091. DOI: https://doi.org/10.1108/MEQ-05-2015-0091
Kolk, A. (2016). The social responsibility of international business: From ethics and the environment to CSR and sustainable development. Journal of World Business, 51(1), 23–34. https://doi.org/10.1016/j.jwb.2015.08.010. DOI: https://doi.org/10.1016/j.jwb.2015.08.010
Komariah, N., Saepudin, E., & Rodiah, S. (2018). Development of tourist village based on local wisdom. Journal of Environmental Management & Tourism, 9(6), 1172–1177. https://doi.org/10.14505/jemt.v9.6(30).05. DOI: https://doi.org/10.14505//jemt.v9.6(30).05
Kumar, P., & Ghodeswar, B. M. (2015). Factors affecting consumers’ green product purchase decisions. Marketing Intelligence & Planning, 33(3), 330–347. https://doi.org/10.1108/MIP-03-2014-0068. DOI: https://doi.org/10.1108/MIP-03-2014-0068
Kusuma, E. I., Surya, D., & Suhendra, I. (2017). Pengaruh strategi green marketing dan pengetahuan lingkungan terhadap keputusan pembelian melalui minat beli sebagai variabel intervening (Studi pada member Tupperware di Kota Rangkasbitung). Jurnal Riset Bisnis Dan Manajemen Tirtayasa, 1(1). https://doi.org/10.48181/jrbmt.v1i1.2606.
Kusuma, P. A., Mutiarin, D., & Damanik, J. (2021). Strategi pemulihan dampak wabah covid pada sektor pariwisata di daerah istimewa Yogyakarta. Journal of Tourism and Economic, 4(1), 47–59. https://doi.org/10.36594/jtec.v4i1.110. DOI: https://doi.org/10.36594/jtec.v4i1.110
Kusumaningrum, D. A. (2022). Faktor persepsi wisatawan dalam keputusan berwisata di Glamping Lakeside Rancabali, Bandung, Jawa Barat. Jurnal Pendidikan Dan Perhotelan (JPP), 2(2), 11–24. https://doi.org/10.21009/jppv2i2.02. DOI: https://doi.org/10.21009/jppv2i2.02
Machová, R., Ambrus, R., Zsigmond, T., & Bakó, F. (2022). The Impact of Green Marketing on Consumer Behavior in the Market of Palm Oil Products. Sustainability, 14(3), 1364. https://doi.org/10.3390/su14031364. DOI: https://doi.org/10.3390/su14031364
Martínez, M., Cremasco, C., Filho, L., Junior, S., Bednaski, A., Silva, F., Correa, C., Silva, D., & Padgett, R. (2020). Fuzzy inference system to study the behavior of the green consumer facing the perception of greenwashing. Journal of Cleaner Production, 242, 116064. https://doi.org/10.1016/j.jclepro.2019.03.060. DOI: https://doi.org/10.1016/j.jclepro.2019.03.060
Mercade Mele, P., Molina Gomez, J., & Garay, L. (2019). To green or not to green: The influence of green marketing on consumer behaviour in the hotel industry. Sustainability, 11(17), 4623. https://doi.org/10.3390/su11174623. DOI: https://doi.org/10.3390/su11174623
Moser, A. K. (2015). Thinking green, buying green? Drivers of pro-environmental purchasing behavior. Journal of Consumer Marketing, 32(3), 167–175. https://doi.org/10.1108/JCM-10-2014-1179. DOI: https://doi.org/10.1108/JCM-10-2014-1179
Mousavi, S. A., Hoşkara, E., & Woosnam, K. M. (2017). Developing a model for sustainable hotels in Northern Cyprus. Sustainability, 9(11), 2101. https://doi.org/10.3390/su9112101. DOI: https://doi.org/10.3390/su9112101
Naz, F., Oláh, J., Vasile, D., & Magda, R. (2020). Green Purchase Behavior of University Students in Hungary: An Empirical Study. Sustainability (Switzerland, 12(23). https://doi.org/10.3390/su122310077. DOI: https://doi.org/10.3390/su122310077
Nekmahmud, M., & Fekete-Farkas, M. (2020). Why Not Green Marketing? Determinates of Consumers’ intention to Green Purchase Decision in a New Developing Nation. Sustainability, 12(19), 7880. https://doi.org/10.3390/su12197880. DOI: https://doi.org/10.3390/su12197880
Orîndaru, A., Popescu, M. F., Alexoaei, A. P., Căescu, Ș. C., Florescu, M. S., & Orzan, A. O. (2021). Tourism in a post-COVID-19 era: Sustainable strategies for industry’s recovery. Sustainability (Switzerland, 13(12), 6781. https://doi.org/10.3390/su13126781. DOI: https://doi.org/10.3390/su13126781
Panungkelan, L., Tumbel, A., & Tawas, H. (2018). Analisis Pengaruh Strategi Green Marketing dan Corporate Social Responsibility Terhadap Keputusan Menginap di Hotel Swiss Bell Maleosan Manado. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 6(3). https://doi.org/10.35794/emba.v6i3.20081.
Puspitasari, C. A., Yuliati, L. N., & Afendi, F. (2021). Pengaruh green marketing, kesadaran lingkungan dan kesehatan terhadap keputusan pembelian produk pangan organik melalui sikap. Jurnal Aplikasi Bisnis Dan Manajemen (JABM), 7(3), 713–713. https://doi.org/10.17358/jabm.7.3.713. DOI: https://doi.org/10.17358/jabm.7.3.713
Rajput, N., Sharma, U., Kaur, B., Rani, P., Tongkachok, K., & Dornadula, V. H. R. (2022). Current global green marketing standard: changing market and company branding. International Journal of System Assurance Engineering and Management, 13(1), 727–735. https://doi.org/10.1007/s13198-021-01604-y. DOI: https://doi.org/10.1007/s13198-021-01604-y
Satrio, D., Yunitarini, S., & Rizqiani, N. (2021). Application of green marketing mix of beauty products on sales through purchase decisions as intervening variable. Asian Management and Business Review, 1(2), 81–94. https://doi.org/10.20885/AMBR.vol1.iss2.art1. DOI: https://doi.org/10.20885/AMBR.vol1.iss2.art1
Shabbir, M. S., Bait Ali Sulaiman, M. A., Hasan Al-Kumaim, N., Mahmood, A., & Abbas, M. (2020). Green marketing approaches and their impact on consumer behavior towards the environment—A study from the UAE. Sustainability, 12(21), 8977. https://doi.org/10.3390/su12218977. DOI: https://doi.org/10.3390/su12218977
Siagian, A. O., & Cahyono, Y. (2021). Strategi Pemulihan Pemasaran UMKM di Masa Pandemi Covid-19 Pada Sektor Ekonomi Kreatif. Jurnal Teknologi Dan Sistem Informasi Bisnis, 3(1), 206–217. https://doi.org/10.47233/jiteksis.v3i1.212. DOI: https://doi.org/10.47233/jiteksis.v3i1.212
Song, Y., Qin, Z., & Yuan, Q. (2019). The Impact of Eco-label On The Young Chinese Generation: The Mediation Role of Environmental Awareness and Product Attributes in Green Purchase. Sustainability, 11(4), 973. https://doi.org/10.3390/su11040973. DOI: https://doi.org/10.3390/su11040973
Sreen, N., Purbey, S., & Sadarangani, P. (2018). Impact of culture, behavior and gender on green purchase intention. Journal of Retailing and Consumer Services, 41, 177–189. https://doi.org/10.1016/j.jretconser.2017.12.002. DOI: https://doi.org/10.1016/j.jretconser.2017.12.002
Superwiratni, S. (2021). Pengaruh Media Sosial Instagram Terhadap Keputusan Menginap di Glamping Trizara Resort. Jurnal Inovasi Penelitian, 1(11), 2409–2430. https://doi.org/10.47492/jip.v1i11.487.
Thangavel, P., Pathak, P., & Chandra, B. (2022). Consumer decision-making style of gen Z: A generational cohort analysis. Global Business Review, 23(3), 710–728. https://doi.org/10.1177/0972150919880128. DOI: https://doi.org/10.1177/0972150919880128
Ting, C. T., Hsieh, C. M., Chang, H. P., & Chen, H. S. (2019). Environmental consciousness and green customer behavior: The moderating roles of incentive mechanisms. Sustainability, 11(3), 819. https://doi.org/10.23919/PICMET.2018.8481949. DOI: https://doi.org/10.3390/su11030819
Trivedi, R. H., Patel, J. D., & Acharya, N. (2018). Causality analysis of media influence on environmental attitude, intention and behaviors leading to green purchasing. Journal of Cleaner Production, 196, 11–22. https://doi.org/10.1016/j.jclepro.2018.06.024. DOI: https://doi.org/10.1016/j.jclepro.2018.06.024
Tsai, P. H., Lin, G. Y., Zheng, Y. L., Chen, Y. C., Chen, P. Z., & Su, Z. C. (2020). Exploring the effect of Starbucks’ green marketing on consumers’ purchase decisions from consumers’ perspective. Journal of Retailing and Consumer Services, 56, 102162. https://doi.org/10.1016/j.jretconser.2020.102162. DOI: https://doi.org/10.1016/j.jretconser.2020.102162
Utami, K. S. (2020). Green Consumers Behavior: Perilaku Konsumen dalam Pembelian Produk Ramah Lingkungan. Jurnal Maksipreneur: Manajemen, Koperasi, Dan Entrepreneurship, 9(2), 208–223. https://doi.org/10.30588/jmp.v9i2.499. DOI: https://doi.org/10.30588/jmp.v9i2.499
Vinerean, S., Opreana, A., Tileagă, C., & Popșa, R. E. (2021). The impact of COVID-19 pandemic on residents’ support for sustainable tourism development. Sustainability, 13(22), 12541. https://doi.org/10.3390/su132212541. DOI: https://doi.org/10.3390/su132212541
Wahyuni, I., Alimuddin, A., Habbe, H., & Mediaty, M. (2020). Esensi Akuntansi Lingkungan dalam Keberlanjutan Perusahaan. Jurnal Ilmiah Akuntansi Manajemen, 3(2), 147–159. https://doi.org/10.35326/jiam.v3i2.646. DOI: https://doi.org/10.35326/jiam.v3i2.646
Wei, S., Ang, T., & Jancenelle, V. E. (2018). Willingness to pay more for green products: The interplay of consumer characteristics and customer participation. Journal of Retailing and Consumer Services, 45, 230 238. https://doi.org/10.1016/j.jretconser.2018.08.015. DOI: https://doi.org/10.1016/j.jretconser.2018.08.015
Wiederhold, M., & Martinez, L. F. (2018). Ethical consumer behaviour in Germany: The attitude-behaviour gap in the green apparel industry. International Journal of Consumer Studies, 42(4), 419–429. https://doi.org/10.1111/ijcs.12435. DOI: https://doi.org/10.1111/ijcs.12435
Yulianthi, A. D., & Sadguna, I. G. A. J. (2020). Faktor-faktor yang mempengaruhi keputusan wisatawan untuk menginap di Green Hotel di Kabupaten Badung Bali. Jurnal Bisnis Dan Kewirausahaan, 16(2), 177–188. https://doi.org/10.31940/jbk.v16i2.1852.
Yuniati, N., Priyanto.H, S., Suharti, L., & Kusma, L. (2020). Loyalty of Green Tourist: Mediating Role of Satisfaction. E-Journal of Tourism, 7(1), 114–125. https://doi.org/10.24922/eot.v7i1.54951. DOI: https://doi.org/10.24922/eot.v7i1.54951
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Ni Made Ayu Natih Widhiarini, Theresia Pradiani, Fathorrahman
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.